Help centre

AI Radar support

Answers for checks, credits, purchases, privacy and account deletion. For anything else, email us and include your app version, platform and a description of the problem. Never send private media or authentication details.

What does my result mean?

AI Radar reports probabilistic signals. A score of 70% or above is labelled Made by AI, 40–69% is Not sure, and below 40% is Looks real. A result is not proof of authorship, authenticity, fraud or wrongdoing. Consider the original source and other evidence before making decisions.

How much of a video is checked?

AI Radar analyses only the first 60 seconds. Shorter videos are analysed to their actual duration. Results can include up to six timestamped frame scores, an overall AI score, a deepfake signal and consistency. Content after the displayed coverage was not checked.

How do credits work?

  • Photos cost 1 credit.
  • Videos and video links cost 1 credit per five analysed seconds, rounded up, with a maximum of 12.
  • Three daily credits are available once per UTC day and are granted only after you press Claim now.
  • A failed or eligible cancelled check is refunded automatically using an idempotent server transaction.

My purchase or balance is missing

Open Settings → Sync purchases and check that the App Store or Google Play purchase completed. Avoid tapping a product repeatedly while a purchase is in progress. Store cancellations are not charged.

AI Radar uses an anonymous account tied to this installation. Purchased balances are not guaranteed to survive reinstalling the app, clearing its data, or moving to another device. Store refunds are handled under Apple or Google policy.

What happens to my media?

Only the item you select is uploaded. The server normalises it, removes embedded image metadata, removes video metadata and audio, and limits video analysis to the first 60 seconds. Raw staging uploads and temporary processing files are removed after processing. The sanitised media and sampled frames remain available in your history until you delete the check or account.

Delete a check or account

Delete an individual check from the History screen to remove its retained media, frames and database record. To remove everything, open Settings → Delete account. Account deletion removes associated media, analysis history, the app-scoped server record and RevenueCat customer before the local Firebase identity is deleted.

If the in-app deletion flow cannot complete, email contact@wularstudio.com. Do not send tokens, media, filenames, pasted URLs, receipts or account identifiers by ordinary email unless support specifically provides a secure method.

Still need help?

Email contact@wularstudio.com

Include your platform, OS version, app version, selected language, what you expected and what happened. Redact personal content before attaching a screenshot.